Frequently Asked Questions
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Shipping & Receiving
Where Do You Ship To?
We ship directly to your house via fedex in the 48 continental states.
How Are The Flowers Shipped?
Delivery is overnight (same day in some locations) via courier, right to your doorstep. Someone will need to be home to make sure the flowers get placed in water as soon as possible! It’s important to schedule your flowers to arrive a couple days before your wedding, to allow the flowers time to open up, and to give wiggle room for the (super small slim chance) that there is a shipping delay
How Much Does Shipping Cost?
Our flat rate is $35 on shipping fresh flowers – We ship anywhere in the US! If you place an order for $750 or more, shipping is waived!
Do I Have To Be Home To Receive My Flowers?
It is highly recommended to have someone at home to receive your flowers, as it is up the the shippers discretion if they will leave the flowers on your front porch, or return them to the depot for delivery the next day (an additional fee might apply for this). If you have to leave the house for any reason, we suggest leaving a note on your front door.
Your flowers are living things and need to be put in water ASAP, so leaving them waiting may cause them to die.
Do You Have a Pick-up Option?
Sorry no! We ship via courier directly to our doorstep from our warehouses all across the US. Our warehouses are giant industrial hubs, so they aren’t suited for walk-in visits, they are a hive of floral activity!
Can I Get My Flowers Delivered on a Weekend?
Our couriers only deliver Monday to Friday, not on weekends or stat holidays. Additionally note that if your wedding is the day AFTER a stat (and shipping to your area is overnight) we have a logistical limitation that the courier can’t pick-up on the stat. Shoot us an email if this is your scenario and we’ll come up with a plan!
What Time of Day Will My Flowers Arrive?
Our couriers deliver anywhere between 9 am and 5 pm, but **often** delivery is around 11 am – 2 pm. Reach out (email is best) if you’re feeling nervous at all!
Misc
Do You Offer Arranging?
No – we cater to the DIY’er!
Do you Offer Design Consults?
We sure do! You can book a 1:1 chat with one of our florists for a design consult and we’ll answer any questions you have and help you figure out quantities of flowers you need for your recipe. We have a great You Tube channel as well, which has a wealth of knowledge and we have a video that covers essential information you need to know before embarking on your DIY Journey. If you just have a question or two, feel free to drop us an email!
How Much Should I Expect to Spend on Flowers?
The answer to that depends on two factors…
1) What you’re making (if you’re doing 50 centerpieces, it’s roughly double the cost of making 25)
2) What flowers you choose to use (e.g. carnations are WAY cheaper than using roses)
With those caveats in place… generally our couples spend between $600 – $1,000 on flowers for their whole wedding.
Flower Care
Do Flower Arrangements Need Refrigeration?
- The answer is no! It’s a popular myth on the internet that a fridge is needed to store your flowers, but that simply isn’t true! Professional industrial floral coolers are warmer than your household fridge, and it’ll make your flowers too chilly if you keep them in your home fridge. The best temp for flowers is between 15 and 22 degree’s Celsius. which is really just regular room temperature! You’ll want to keep your flowers away from any intense drafts (like a fan or a heater) and away from harsh sunlight (like a large bay window) but a fridge is not necessary at all.
- You might not know this, but your fruits and vegetables off put gas as they ripen, and that gas will actually shorten your flowers lifespan! So if you do end up putting flowers in the fridge, make sure you put your veggies and fruit in a sealed plastic bag to keep the fumes at bay.
- There are a few instances where we do recommend using the fridge, particularly for storing boutonnieres, corsages, and flower crowns. Since these floral items don’t have a water source, the fridge will help extend their lifespan, particularly if you put them in a hydration chamber (watch our video on how to make your own!)
- We also will pop flowers in the fridge if the blooms are opening faster than ideal, but a cool dark area (like a basement) works just as well (if not better!). The inverse is also true, if you’re wanting your blooms to open up faster, bring them into a sunny bright area.
How Do I Take Care Of My Flowers?
We’ve got a few resources to help you care for your flowers, check out our blog post here, or if you’re more visual person– we’re got a few videos!”
How Do I Store My Arrangements After I Make Them?
Flowers are living breathing things, so they need water – forget about water, and your flowers will be very very sad. We’ve written a detailed blog about how to care for your flowers, check it out here.
What Supplies Do I Need?
We’ve written a handy blog post with our best tips on supplies you need to DIY your wedding flowers!
Do You Send Flower Food?
Nope – and you don’t need it! You’ll just need to take care of the flowers using our instructions. A few key take-aways are:
- Use pruners not scissors (scissors aren’t sharp enough and will crush the stems slightly, impeding their ability to uptake water)
- Have fresh clean water for your flowers (just like you wouldn’t want to drink skanky water, either do they!)
- Remove all the leaves that fall below the water line (leaves are dirty and make the water dirty, providing habitat for bacteria to grow).
Ordering
Can I Special Order A Type Of Greenery/Flower?
If you’re looking for a specific type of greenery or flower that’s not listed on our website, contact us, we may be able to provide it!
Is There A Minimum Order?
Yes, $300, however, note that flowers/greenery are sold in bunches, rather than individual stems (most bunches have 10 flowers per bundle).
How Do I Know What Flowers Are Available?
All the flowers on our website (with a few exceptions such as sunflowers and tweedia) are available year around. We source locally when possible (and in season) and import (generally from South America) when outside the Canadian/ American growing season.
Can I Order a Sample First?
Unfortunently not, our business model is to sell bulk flowers so we don’t have small quantities on hand. If you want to do a trial run before, you’d need to place an additional order in advance.
How Many Flowers Do I Need For My Design?
If you need help calculating the amount of flowers and greenery needed to create your floral arrangements, here is a handy guide for making a recipe:
- Bridal bouquet: 20 stems flowers + 1/3 bunch greenery
- Bridesmaid bouquet: 15 stems flower + 1/4 bunch greenery
- Boutonniere: 1 stem flowers + greenery scraps
- Corsage: 3 stems flowers + greenery scraps
- Large Centerpiece: 20 stems flowers + 2 bunches greenery
- Small centerpiece: 10 stems flowers + 1 bunch greenery
- Large arch: 40 stems flowers + 6 bunches greenery
- Small arch: 15 stems flowers + 3 bunches greenery
- Bud vases: 1-3 stems flowers plus optional 1 stem greenery.
If you have any questions or would like to chat with one of our florists, feel free to reach out by email to hello@youfloral.ca or book a design consult with us!
I Want To Add More Flowers To My Order, How Do I Do that?
Shoot us an email and we’ll give you a code to avoid duplicative shipping charges, and then you can just go ahead and do another order. Make sure you leave a message in the notes that this is an add on, and note your original order number please!
Timeline
When Should I Place My Order?
You can place your order whenever you like! Ordering in advance locks in current prices and improves availability.
The cut-off for orders for weddings/large fresh flower orders is 3 weeks prior to your event. If your wedding falls on the week of a major floral holiday (i.e. Mothers Day/Valentines/etc), more advance notice is needed to place your order, at least 6 weeks. If you have a last minute request, contact us and we may be able to accommodate it.
What Day Should I Get My Order?
If your wedding/event is on a Saturday, we recommend getting the order on a Wednesday, to give the flowers time to open, and to give a buffer in the unlikely case there are any concerns with your order, or delays in shipment.
When Should I Start Arranging?
Below is a suggested timeline, but like all suggestions, they can be adjusted!
Day 1: Prep and hydrate all your flowers
This usually takes 1-2 hours
Day 2: Make your arrangements!
Most couples take between 2-5 hours arranging, but it totally depends on how many helper you have, how many flowers you order, and how many glasses of wine you have!
Day 3: Make boutineers/flower crowns
Because these arrangements will be out of water, you want to make them as close to your date as you can.
Terms & Conditions
Cancellations
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- If you cancel a minimum of 21 days (3 weeks) before the event, there is a 10% hold back (to account for credit card fees/etc).
- If you cancel between 8 and 20 days before your event, there is a 75% hold back.
- Cancellations within 7 days before your event will have zero refund.
This cancellation policy is due to the fact that flowers are pre-ordered far in advance and are unable to be cancelled when close to an event, they’ve already been reserved for you at the farm and may even be on their way in transit to the warehouse. Cancellations must be sent via email (hello@youfloral.ca).
Claims
- It’s important that you contact us within 12 hours of your delivery if there are any issues with the order so we can rectify the situation – either by replacing the product in time for your event or issuing a refund.
- Not every flower will be perfect, you should expect a small amount of spoilage or a broken stem, that is within the normal realm. Of course, we stand behind our product and will issue a refund or send a replacement in the unlikely event the flowers are unusable.
- We endeavour to have our website photos as accurate as possible, but you should expect slight color variations, which happen due to the growing conditions, time of year, filters on photos etc. We do not issue refunds due to slight color fluctuation from the website photos, however, if the color varies significantly, please get in contact with us right away so we can discuss options.
- If there is a courier delay, we are not able to control that and cannot cancel your order once its on the road. Make sure that you have your flowers scheduled to arrive 2-3 days before your wedding so that you aren’t in a pickle if Loomis/Maximum has a hitch!
What Happens if the Flowers Arrive in Poor Condition?
- First off, let us assure you, we’ve done this a lot and we’ve got this shipping thing down pat! With warehouses across Canada, our flowers spend very little time in transit, so they generally arrive in peak condition. If you unpack your flowers and think they look a little under the weather, follow the regular flower care stems (cut the ends using pruners not scissors, and put in a clean bucket of water). Make sure to read our flower care section to learn about how to prep your blooms (for example, roses have guard petals that are ugly and are meant to be removed). Sometimes flowers can be a little dehydrated and all they need is a bit of time to drink water and they will perk up.
- If you’re feeling concerned, by all means take a photo and send us an email (hello@youfloral.ca) and we’ll assess what’s going on. Note that for any claims to be accepted, you must contact us within 12 hours of your delivery (more details here).
When Might A Substitution Happen?
Flowers are perishable, so occasionally, a flower comes to us from the farm and they aren’t up to snuff… or perhaps there is a bizarre weather event that impacts the flower crop. In that case, if the flower you desire is not available, we will email (or call) you and let you know what substitutions are available to you so please ensure you have your phone handy the day before delivery.
Have Any Questions?
Please let us know how we can help you
